Privacy Policy

Last updated: March 2026

1. Data Controller

The data controller responsible for your personal data is:

2. Types of Data Collected

We may collect and process the following categories of personal data:

• Identity data: Name, title
• Contact data: Email address, phone number, property address
• Communication data: Messages sent via our contact form or email
• Technical data: IP address, browser type and version, device type, operating system, time zone setting (collected automatically when you visit our website)
• Usage data: Pages visited, time spent on pages, navigation paths (only with your consent via analytics cookies)
• Image data: Plant photos uploaded to our Plant AI identification tool (processed in real-time, not stored permanently)

3. Purpose of Processing

We process your personal data for the following purposes:

• To respond to your enquiries and provide quotations for our services
• To perform and manage contracts for gardening and landscaping services
• To send project updates and scheduling information
• To improve our website and services through anonymised analytics (with your consent)
• To provide plant identification results via our Plant AI tool
• To comply with legal obligations (accounting, tax records)

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Consent: For analytics cookies and marketing communications. You may withdraw consent at any time.
• Contractual necessity: To process data required to fulfil a contract or respond to a service request.
• Legitimate interest: To operate, maintain, and improve our website and business operations, provided this does not override your fundamental rights.
• Legal obligation: To comply with applicable laws, including tax and accounting requirements in Cyprus.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: 24 months from the date of your last communication, unless a project is commenced
• Client project records: 7 years after project completion (for warranty and legal compliance)
• Accounting records: As required by Cypriot law (minimum 6 years)
• Plant AI images: Not stored; processed in real-time and immediately discarded after identification
• Analytics data: 26 months (Google Analytics default), anonymised

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You may request to receive your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

7. Cookies

Our website uses cookies to ensure basic functionality and, with your consent, to analyse website usage.

Analytics cookies are only activated after you provide explicit consent via our cookie consent banner. You may change your cookie preferences at any time by clearing your browser cookies and revisiting the website.

8. Third-Party Services

We use the following third-party services that may process personal data:

• Google Analytics(Google LLC, USA) — Website usage analytics. Data is anonymised (IP anonymisation enabled). Privacy policy: policies.google.com/privacy
• PlantNet API(Pl@ntNet, France) — Plant identification from uploaded photos. Images are sent for identification and are not stored by us. Privacy policy: plantnet.org/en/privacy
• Anthropic API(Anthropic, USA) — AI-powered plant care guide generation. Text data is processed to generate care advice. Privacy policy: anthropic.com/privacy
• Netlify(Netlify Inc., USA) — Website hosting and serverless functions. Privacy policy: netlify.com/privacy